Privacy policy.

This privacy policy describes how Fresnaye & Company (“we,” “our”) and our subsidiary brands and applications (TravelByFresnaye, Fresnaye Reserve, FresnayeConnect, Fit by Fresnaye, Fresnaye Card, Fresnaye Slate, LookingGlass) collect, use, share, and protect personal information.

1. Information we collect

We collect information you provide directly to us, including:

• Account information. Name, email, organization, role, and credentials when you create or sign in to one of our applications.
• Contact submissions. Name, email, organization, and message content when you reach out through this website or a partner inquiry form.
• Usage data. Pages visited, features used, session duration, device type, operating system, browser type, IP address (anonymized for analytics).
• Workplace data (FresnayeConnect only). Office check-ins, bookings, events, peer recognition, and messaging within our internal workplace platform.
• Travel data (TravelByFresnaye only). Trip itineraries, booking confirmations, traveler preferences.
• Health data (Fit by Fresnaye only). Aggregated health and activity data sourced from Apple HealthKit with your explicit consent.

2. How we use information

• To operate, maintain, and improve our applications and services
• To authenticate users and provide single sign-on across our applications
• To respond to inquiries and provide partner-level support
• To send transactional emails (password resets, booking confirmations, invitations) via Microsoft Graph
• To prevent fraud, abuse, and security incidents
• To comply with applicable legal obligations

We do not sell personal information. We do not use personal information for third-party advertising.

3. Third-party services

We use the following third-party services to operate our applications:

• Microsoft 365 / Graph. Email delivery, calendar integration, contact form processing.
• Zitadel. Single sign-on / identity management for associate authentication.
• Apple HealthKit. Source of fitness and health data within Fit by Fresnaye (only with explicit user consent).
• Expo & Apple/Google Push Services. Mobile push notifications for our applications.
• Anthropic Claude / OpenAI. AI assistance within Concierge features and LookingGlass.
• Stripe / Amex. Payment processing within Fresnaye Card.

4. Data retention

We retain personal information for as long as your account is active, or as needed to provide our services. Contact form submissions are retained for up to 24 months for follow-up. Anonymized usage analytics are retained for up to 36 months. You may request deletion of your data at any time.

5. Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Receive a copy of your data in a portable format
• Withdraw consent (where processing is based on consent)

To exercise any of these rights, contact us at privacy@fresnaye.com.

6. Children

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

7. International users

Our servers are located in the United States. By using our services from outside the United States, you consent to the transfer of your information to the United States.

8. Changes to this policy

We may update this policy from time to time. We will notify users of material changes via email or in-app notification. Continued use of our services after a policy update constitutes acceptance.

9. Contact

For privacy questions, requests, or complaints, contact us at:

Fresnaye & Company
Attn: Privacy Officer
1235 Pennsylvania Ave SE, Suite 1205
Washington, DC 20003
United States
privacy@fresnaye.com